We are trying to buy tickets for a concert in Mexico. TicketMaster offers the tickets...

GetHuman1796112's customer service issue with Ticketmaster from March 2019

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We are trying to buy tickets for a concert in Mexico. TicketMaster offers the tickets, but it's very confusing as to where you actually pick up the tickets. In addition, there are time constraints - you must pick up the tickets two days before the event at a bookstore in Mexico City. We won't be in Mexico City until * day before the event. We would like to know from TicketMaster how to buy the tickets ahead of our visit to Mexico City AND still be able to pick up the tickets. We would like TicketMaster to simply email us a PDF of the tickets once we've made the purchase, just as they do for concerts in the United States.
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Ticketmaster

Customer service issue
Reported by GetHuman1796112
Mar 1st, 2019 - 7 mons ago
I have an issue with Ticketmaster too
Fixed
Seen by 11 customers so far
Similar issue to 6673 others
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Items needed
Order number
Name on ticket
Phone number on the booking
Email address on the booking
Payout method (If card or bank account
please include the last 4 digits)
Timeline
GetHuman1796112 started working on this issue
Mar 1st 11:59pm
GetHuman1796112 confirmed the issue is fixed. Hooray!
Mar 2nd 12:00am