I tried to order tickets online in Section ***, row HH, seats * - **. Capital One put...

GetHuman-nonniejc's customer service issue with Ticketmaster from February 2019

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The issue in GetHuman-nonniejc's own words
I tried to order tickets online in Section ***, row HH, seats * - **. Capital One put a hold on my card in case it was a fraudulent purchase. However, I immediately responded that the purchase was legitimate and CAPITAL ONE SAID MY CARD WAS GOOD TO USE AND I SHOULD TRY AGAIN. I tried again * times, but you kept rejecting it. You even rejected it when I used my phone. Finally I used another credit card but on my phone all I could request was the row, not the particular seats. You chose to sell me the worst tickets in that row, * tickets near the end of the court, not near the middle. THIS IS A CELEBRATION OF MY HUSBAND'S **TH BIRTHDAY. IT'S IMPORTANT TO ME THAT WE HAVE THE BEST POSSIBLE SEATS. Please exchange the seats you sent me for the ones I originally tried to order or another set of * tickets as close to the center and to the court as possible.

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Ticketmaster

Customer service issue
Reported by GetHuman-nonniejc
Feb 24th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 6385 others
0 customers following this

Timeline

GetHuman-nonniejc started working on this issue
Feb 24th, 2019 5:59pm

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