Hi I have purchased * Elton John tickets for Hanging Rock. They are seated tickets. I h...

GetHuman2210597's customer service issue with Ticketmaster from February 2019

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The issue in GetHuman2210597's own words
Hi I have purchased * Elton John tickets for Hanging Rock. They are seated tickets. I had purchased the tickets for my Downsyndrome brother Jays birthday. Upon Reading the finer details of the seated tickets I discovered that you cannot dance when in a seated section. As this experience is a dream of my brother's I want him to have the best time possible. And this would mean lots of dancing. Is it possible to exchange these tickets for general admission tickets? **The ticket details are as follows ****Thank you for purchasing tickets through Ticketmaster and choosing Express Delivery as your delivery option.* *Your order number for this purchase is **-******AUS. Show complete order detail.*Elton John - Farewell Yellow Brick Road*Hanging Rock Reserve*Macedon Ranges, VIC*Saturday, January **, **** *:** PM AEDT* *Order for: Alice Ao*Seat(s) Location:****Section: G**, Row: L, Seats: **-***My email address is ******@***.com*My phone no. Is ***********
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Customer service issue
Reported by GetHuman2210597
Feb 14th, 2019 - 8 mons ago
I have an issue with Ticketmaster too
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Items needed
Order number
Name on ticket
Phone number on the booking
Email address on the booking
Payout method (If card or bank account
please include the last 4 digits)
GetHuman2210597 started working on this issue
Feb 14th 11:50pm