I got through online through O*priority and booked gold tickets for Tom Jones, Dundee I...

GetHuman-moirapar's customer service issue with Ticketmaster from January 2019

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The issue in GetHuman-moirapar's own words
I got through online through O*priority and booked gold tickets for Tom Jones, Dundee I added bar access and quick entry. When asked to put in Ticketmaster password this was turned down on * occasions, wrong password -not! by which time it had timed out. I got through again , booked tickets and same additions. When password asked for tried once again When declined I decided to take option of changing password. Went through this, got email confirmation of change and went to complete transaction. Wouldn't accept new password and timed out. Went through this process again and same thing happened ( have kept emails as record of this). Next time went in, ** minutes after sales started and got message that bar and entry extras were no longer available. VERY upset at this. Went ahead and booked gold tickets but really mad that all efforts to purchase our chosen extras was denied through problem with Ticketmaster password recognition. Would still love to be able to purchase these extras - tho no doubt general release tomorrow will not allow this.
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Ticketmaster

Customer service issue
Reported by GetHuman-moirapar
Jan 24th, 2019 - 3 mons ago
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GetHuman-moirapar started working on this issue
Jan 24th 9:33pm