I mistakenly purchased * tickets for the Moscow Ballet's Nutcracker at the Ryman in Nas...

GetHuman-joansuth's customer service issue with Ticketmaster from December 2018

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Order number, Name on ticket, Phone number on the booking, Email address on the booking, Payout method (If card or bank account, and please include the last 4 digits)
The issue in GetHuman-joansuth's own words
I mistakenly purchased * tickets for the Moscow Ballet's Nutcracker at the Ryman in Nashville for Monday, Dec ** at * p.m. thinking it was for the Sunday performance (the **rd). To my dismay (and my fault because I did not pay close enough attention) I realized my error too late. We have prior commitments for the **th that will prevent us from attending the ballet. I did not purchase insurance. Is there any way you can help me, either by transferring my tickets to another performance, or issuing a refund? Thank you if you are able to help.
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Customer service issue
Reported by GetHuman-joansuth
Dec 6th, 2018 - 5 mons ago
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GetHuman-joansuth started working on this issue
Dec 6th, 2018 5:41pm