Hi I purchased tickets for the Ozuna concert which took place this Saturday **th. I cou...

GetHuman1633483's customer service issue with Ticketmaster from November 2018

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The issue in GetHuman1633483's own words
Hi I purchased tickets for the Ozuna concert which took place this Saturday **th. I could not make it due to the fact that I had a family emergency. My mom got sick and I had to take her to the ER. I read the refund policy, however, I wanted to see if there can be an exception, to get a refund. Since this was a family emergency.
I either would like a refund or a credit on my account for another event. Thank you.
I have an issue with Ticketmaster too
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Ticketmaster

Customer service issue
Reported by GetHuman1633483
Nov 27th, 2018 - 9 mons ago
I have an issue with Ticketmaster too
Not resolved
Seen by 11 customers so far
Similar issue to 4226 others
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Items needed
Order number
Name on ticket
Phone number on the booking
Email address on the booking
Payout method (If card or bank account
please include the last 4 digits)
Timeline
GetHuman1633483 started working on this issue
Nov 27th, 2018 12:49am