I purchased tickets for the phantom of the opera , but was given tickets for the wrong...

GetHuman-bhetrick's customer service issue with Ticketmaster from November 2018

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The issue in GetHuman-bhetrick's own words
I purchased tickets for the phantom of the opera , but was given tickets for the wrong day, I called within minutes of receiving email and spent thirty* minutes on phone resolving issue and even had to pay **$ each ticket to fix the system problem however my second email which states my tickets are attached does not have my tickets available for download when I log onto Ticketmaster the tickets available are for the initial purchase date and not the changed* fixed date
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Ticketmaster

Customer service issue
Reported by GetHuman-bhetrick
Nov 9th, 2018 - 3 mons ago
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GetHuman-bhetrick started working on this issue
Nov 9th, 2018 7:44pm