I was trying to buy * tickets for Rod Stewart at York racecourse on sat *st June...

GetHuman-juicyjoc's customer service issue with Ticketmaster from September 2018

Help with my Ticketmaster issue
The issue in GetHuman-juicyjoc's own words
I was trying to buy * tickets for Rod Stewart at York racecourse on sat *st June ****. Got through to the payment part entered all my details then it took me to card issuers verification site but said it had timed out. I started again and was successful in buying * tickets. Checked my email for confirmation and I have * separate emails telling me I have now bought * lots of * tickets. Had I known the first transaction was successful I would not have bought another * tickets. Is it possible to get a refund for the second lot of tickets please ? Order details are **-******UK* and the duplicate order which I would like to cancel us **-******UK*
GetHuman-juicyjoc did not yet indicate what Ticketmaster should do to make this right.
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How GetHuman-juicyjoc fixed the problem
I finally managed to get through to customer services on the phone. They were very helpful and cancelled my order for the duplicate set of tickets. Thank you
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Ticketmaster

Customer service issue
Reported by GetHuman-juicyjoc
Sep 19th, 2018 - 6 mons ago
I have an issue with Ticketmaster too
Fixed
GetHuman-juicyjoc shared how to fix
Seen by 3 customers so far
Similar issue to 2605 others
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Items needed
Order number
Name on ticket
Phone number on the booking
Email address on the booking
Payout method (If card or bank account
please include the last 4 digits)
Timeline
GetHuman-juicyjoc started working on this issue
Sep 19th, 2018 10:10am
GetHuman-juicyjoc confirmed the issue is fixed. Hooray!
Sep 20th, 2018 2:18pm