This is the second time that I tried to buy tickets. I continue to receive error messa...

GetHuman1142757's customer service issue with Ticketmaster from September 2018

216 views | 2487 similar | 1 following
Help with my Ticketmaster issue
First: share to improve GetHuman1142757's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1142757 to get a Ticketmaster rep on the line!
Always use the GetHuman Phone to call Ticketmaster. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1142757 may need:
Order number, Name on ticket, Phone number on the booking, Email address on the booking, Payout method (If card or bank account, and please include the last 4 digits)
The issue in GetHuman1142757's own words
This is the second time that I tried to buy tickets. I continue to receive error messages telling me:**"We apologize. We are unable to complete your request on this device. So that you may continue to shop, we recommend using a different device (laptop, phone, tablet, etc.). Using a shared device? Make sure you’re logged into your Ticketmaster account."**This problem is unacceptable. I used the same device to order the tickets I do have. I am not going to go out an buy another computer just to purchase tickets. I need someone from Ticketmaster customer service to figure out why this problem is occurring. Now, once again, I lost the opportunity to purchase tickets! There is nothing wrong with my computer! I have ordered tickets many times before using this device. Now, all of a sudden, I cannot purchase tickets. This matter was not resolved the last time I complained about the problem. Even the text messages that I receive from Ticketmaster via my cell phone that include a link for me to click on will not work. If I am able to receive email and phone messages from Ticketmaster, then obviously the problem is not on my end. There is something really wrong when Ticketmaster sends you a link to purchase tickets that you cannot use. Now I don't know what has been done to my account but it needs to be fixed. It should have been fixed the last time this happened which was on September **th. Now, here I am again with the same problem and it is totally unacceptable. I need someone to help figure out why this is happening. It is outrageous to allow this to continue. I don't order tickets in large amounts or resell them. I order * tickets every time I place an order. I use my tickets! I order them for personal use! So whatever is happening with my account, I need someone to help fix the problem. This is the second set of tickets that I lost because of my account issue. I need this problem resolved.

GetHuman1142757 did not yet indicate what Ticketmaster should do to make this right.

How GetHuman1142757 fixed the problem

We are waiting for GetHuman1142757 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Ticketmaster's attention and get better help faster. Tap below to get started.
Having Ticketmaster issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1142757 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1142757
Sep 14th, 2018 - 4 years ago
Not resolved
Seen by 216 customers so far
Similar issue to 2487 others
1 customer following this


GetHuman1142757 started working on this issue
Sep 14th, 2018 3:18pm