Attended Zac Brown Band concert IAugust ** at Alpine Valley Music Theater in East Troy...

GetHuman-jmtwieg's customer service issue with Ticketmaster from August 2018

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The issue in GetHuman-jmtwieg's own words
Attended Zac Brown Band concert IAugust ** at Alpine Valley Music Theater in East Troy, Wi. AVMT website clearly stated that aluminum water bottles would be allowed to be carried in. I am ** years old with neurolgic disease and walked long distance from parking area to admission gate. Had aluminum water bottle. Would not allow the bottle in. Staff said they were told "no metal bottles." Why punish me. Stand by your rules. Avoid making elderly, sick customers return items a long distance to their vehicles. Let me know who I can "write" to about this issue.
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Ticketmaster

Customer service issue
Reported by GetHuman-jmtwieg
Aug 12th, 2018 - a yr ago
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Seen by 9 customers so far
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Items needed
Order number
Name on ticket
Phone number on the booking
Email address on the booking
Payout method (If card or bank account
please include the last 4 digits)
Timeline
GetHuman-jmtwieg started working on this issue
Aug 12th, 2018 2:03pm
GetHuman-jmtwieg indicated the issue is not fixed yet.
Aug 13th, 2018 3:18am
GetHuman-jmtwieg indicated the issue is not fixed yet.
Aug 14th, 2018 2:54am
GetHuman-jmtwieg indicated the issue is not fixed yet.
Aug 14th, 2018 2:56am
GetHuman-jmtwieg indicated the issue is not fixed yet.
Aug 15th, 2018 5:55pm
GetHuman-jmtwieg indicated the issue is not fixed yet.
Aug 15th, 2018 5:57pm
GetHuman-jmtwieg indicated the issue is not fixed yet.
Aug 18th, 2018 3:40am