I bought a ticket for Latitude festival towards the end of April, I didn't receive a co...

GetHuman-joyblum's customer service issue with Ticketmaster from July 2018

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The issue in GetHuman-joyblum's own words
I bought a ticket for Latitude festival towards the end of April, I didn't receive a confirmation email so wasn't sure if it was secured or not. The money (£***) was taken out of my account but I saw an email saying there was an issue with my payment so I called Ticketmaster and they said they'd get back to me in a couple of days. About a week later I still hadn't heard back, so I called again. I was on hold for ages and then she said the people to deal with it weren't there so would call back, I still haven't heard from them and they're now shut. The festival is next Thursday and I still don't have a ticket and don't know whats going on with my order. I explained over the phone it was quite urgent but they haven't dealt with it at all. I want a refund from the money they took from my account as I need to then buy another ticket so it arrives for Wednesday*or to pick it up. Would really like this sorted asap. *Thank you,*Joy

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Ticketmaster

Customer service issue
Reported by GetHuman-joyblum
Jul 8th, 2018 - 4 years ago
Fixed
Seen by 17 customers so far
Similar issue to 1071 others
0 customers following this
Items needed
Order number
Name on ticket
Phone number on the booking
Email address on the booking
Payout method (If card or bank account
please include the last 4 digits)

Timeline

GetHuman-joyblum started working on this issue
Jul 8th, 2018 4:28pm
GetHuman-joyblum indicated the issue is not fixed yet.
Jul 8th, 2018 5:32pm