I bought a ticket for Latitude festival towards the end of April, I didn't receive a co...

GetHuman-joyblum's customer service issue with Ticketmaster from July 2018

17 views | 1071 similar | 0 following
Help with my Ticketmaster issue
Next: our robot will wait on hold for GetHuman-joyblum to get a Ticketmaster rep on the line!
Always use the GetHuman Phone to call Ticketmaster. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-joyblum's own words
I bought a ticket for Latitude festival towards the end of April, I didn't receive a confirmation email so wasn't sure if it was secured or not. The money (£***) was taken out of my account but I saw an email saying there was an issue with my payment so I called Ticketmaster and they said they'd get back to me in a couple of days. About a week later I still hadn't heard back, so I called again. I was on hold for ages and then she said the people to deal with it weren't there so would call back, I still haven't heard from them and they're now shut. The festival is next Thursday and I still don't have a ticket and don't know whats going on with my order. I explained over the phone it was quite urgent but they haven't dealt with it at all. I want a refund from the money they took from my account as I need to then buy another ticket so it arrives for Wednesday*or to pick it up. Would really like this sorted asap. *Thank you,*Joy

GetHuman-joyblum did not yet indicate what Ticketmaster should do to make this right.

How GetHuman-joyblum fixed the problem

We are waiting for GetHuman-joyblum to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Ticketmaster's attention and get better help faster. Tap below to get started.
Having Ticketmaster issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-joyblum fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-joyblum
Jul 8th, 2018 - 5 years ago
Seen by 17 customers so far
Similar issue to 1071 others
0 customers following this
Items needed
Order number
Name on ticket
Phone number on the booking
Email address on the booking
Payout method (If card or bank account
please include the last 4 digits)


GetHuman-joyblum started working on this issue
Jul 8th, 2018 4:28pm
GetHuman-joyblum indicated the issue is not fixed yet.
Jul 8th, 2018 5:32pm

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians