I ordered * pearljam tickets from ticketmaster.it for the show in Rome being held on th...

GetHuman786713's customer service issue with Ticketmaster from June 2018

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The issue in GetHuman786713's own words
I ordered * pearljam tickets from ticketmaster.it for the show in Rome being held on the **th June. These tickets were purchased in mid-December and were supposed to be delivered by courier for which i paid extra. I never got any notice that my tickets were dispatched or any tracking number however on my account it said that they were. I have been contacting customer support by email (no other option) on a weekly basis for * months now to try and resolve this issue. I send in a signed decleration as they requested and have got nowehere. i keep receiving the same email saying that they are sorry for the inconvenience but it is a long process. The show is now less than two weeks away. I am flying to Rome from Malta and would not have done so if it were not for this show. No one has confirmed whether we will have our tickets or be reinbursed or anything. I am extremely frustrated. Can you help?
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Customer service issue
Reported by GetHuman786713
Jun 15th, 2018 - 9 mons ago
I have an issue with Ticketmaster too
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Seen by 3 customers so far
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Items needed
Order number
Name on ticket
Phone number on the booking
Email address on the booking
Payout method (If card or bank account
please include the last 4 digits)
GetHuman786713 started working on this issue
Jun 15th, 2018 9:14am
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Jun 15th, 2018 9:17am