My presale tickets disappeared and now it says there aren't any available!!!!

GetHuman752501's customer service issue with Ticketmaster from June 2018

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The problem: My presale tickets disappeared and now it says there aren't any available!!!!
GetHuman752501 did not yet indicate what Ticketmaster should do to make this right.
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Ticketmaster

Customer service issue
Reported by GetHuman752501
Jun 5th, 2018 - 6 mons ago
I have an issue with Ticketmaster too
Fixed
Seen by 5 customers so far
Similar issue to 409 others
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Items needed
Order number
Name on ticket
Phone number on the booking
Email address on the booking
Payout method (If card or bank account
please include the last 4 digits)
Timeline
GetHuman752501 started working on this issue
Jun 5th 4:23pm
GetHuman752501 confirmed the issue is fixed. Hooray!
Jun 5th 4:33pm