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Purchased * tickets for American idol Live in Napa, Ca for July , **. I used a pres...

GetHuman668330's customer service issue with Ticketmaster from May 2018

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Order number, Name on ticket, Phone number on the booking, Email address on the booking, Payout method (If card or bank account, and please include the last 4 digits)

The issue in GetHuman668330's own words

Purchased * tickets for American idol Live in Napa, Ca for July **, ****. I used a presale code (IDOLABC) that gave me access to these early tickets in Napa. However, after purchasing the tickets it changed the venue to Kansas City, Mo in August. I went back and looked at both your hyperlinks for July **th in Napa and August *th in Kansas City and they both go to the Kansas City venue!*I would like to make sure my tickets are transferred over to the correct venue that I assumed I was purchasing by clicking on “Napa” and have the same*similar if not better seats for the Napa theatre. I have already spoke with Uptown Theatre in Napa and they checked their website. Their information is correct and said it is Ticketmaster who put the wrong information*hyperlink on their website.

GetHuman668330 did not yet indicate what Ticketmaster should do to make this right.

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Ticketmaster

Customer service issue

Reported by GetHuman668330

May 9th, 2018 - 4 years ago

I have an issue with Ticketmaster too

Not resolved

Seen by 7 customers so far

Similar issue to 511 others

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Timeline

GetHuman668330 started working on this issue

May 9th, 2018 1:42am

GetHuman668330 used the GetHuman Phone to get a rep from Ticketmaster on the line without waiting on hold

May 9th, 2018 2:38am

GetHuman668330 did not talk with customer support