Purchased * tickets for American idol Live in Napa, Ca for July **, ****. I used a pres...

GetHuman668330's customer service issue with Ticketmaster from May 2018

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The issue in GetHuman668330's own words
Purchased * tickets for American idol Live in Napa, Ca for July **, ****. I used a presale code (IDOLABC) that gave me access to these early tickets in Napa. However, after purchasing the tickets it changed the venue to Kansas City, Mo in August. I went back and looked at both your hyperlinks for July **th in Napa and August *th in Kansas City and they both go to the Kansas City venue!*I would like to make sure my tickets are transferred over to the correct venue that I assumed I was purchasing by clicking on “Napa” and have the same*similar if not better seats for the Napa theatre. I have already spoke with Uptown Theatre in Napa and they checked their website. Their information is correct and said it is Ticketmaster who put the wrong information*hyperlink on their website.

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Ticketmaster

Customer service issue
Reported by GetHuman668330
May 9th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 511 others
0 customers following this

Timeline

GetHuman668330 started working on this issue
May 9th, 2018 1:42am