Ticketmaster sold us fake*used tickets

GetHuman633498's customer service issue with Ticketmaster from April 2018

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Help with my Ticketmaster issue
Before contacting them, items GetHuman633498 may need:
Order number, Name on ticket, Phone number on the booking, Email address on the booking, Payout method (If card or bank account, and please include the last 4 digits)
GetHuman633498's next move: have a Ticketmaster rep call.
Always use the GetHuman Phone tocall Ticketmaster. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman633498's own words:
The problem I ran into: Ticketmaster sold us fake*used tickets
I trust that Ticketmaster will make this right and come up with a resolution that is fair.
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Ticketmaster

Customer service issue
Reported by GetHuman633498
Apr 27th, 2018 - 3 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman633498 started working on this issue
Apr 27th 4:32am