I want a ticket refund for a concert I bought with FAN Guarantee. But the refund button...

GetHuman632439's customer service issue with Ticketmaster from April 2018

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The issue in GetHuman632439's own words
I want a ticket refund for a concert I bought with FAN Guarantee. But the refund button is not available.
GetHuman632439 did not yet indicate what Ticketmaster should do to make this right.
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Ticketmaster

Customer service issue
Reported by GetHuman632439
Apr 26th, 2018 - 8 mons ago
I have an issue with Ticketmaster too
Fixed
Seen by 2 customers so far
Similar issue to 4855 others
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Items needed
Order number
Name on ticket
Phone number on the booking
Email address on the booking
Payout method (If card or bank account
please include the last 4 digits)
Timeline
GetHuman632439 started working on this issue
Apr 26th 9:00pm
GetHuman632439 confirmed the issue is fixed. Hooray!
Apr 26th 10:01pm