mobile stolen - can not access email - send tickets to other email address so we can go to the match

GetHuman-ellparki's customer service issue with Ticketbis from September 2018

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The issue in GetHuman-ellparki's own words
I have bought * Category A tickets for Barca v Girona but can not receive them electronically because my mobile has been stolen in Spain and I can not now access my email account. The police report ref. is *********. I have previously spoken to Jett Faustino when making the purchase. My name is Mr Vince Parkinson. My email is *****@***.com. My son*s email is *****@***.com - can you forward the tickets to him. His mobile number is *********** if you want to call me to verify what I am asking. We are staying at the Melia Sitges hotel in Sitges and they will verify what has happened & our identity through our passports.
SEnd the tickets to my son*s email so that we can use them.
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Customer service issue
Reported by GetHuman-ellparki
Sep 21st, 2018 - 6 mons ago
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Items needed
Name on the account
Order number
Email address on the account
Date of birth
GetHuman-ellparki started working on this issue
Sep 21st, 2018 3:43pm