TicketFly did not send me the email they were suppose to send with an attachment for early access work passes for the Village of Poly Paradise at Burning Man

GetHuman-kqwrki's customer service issue with TicketFly from August 2018

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The issue in GetHuman-kqwrki's own words
Contact TicketFly to find out why they did not send me an email with the attachment for early access work passes at Burning Man. ... Ticketfly was suppose to send me an email with an attachment for * early access placement work passes for the Burning Man theme camp " The Village of Poly Paradise". The lead for this camp sent Ticketfly the list of names and email addresses for these passes, * of which were suppose to come to me by way of an email. I contacted Scotto Platsky, the lead for the Village of Poly Paradise camp at Burning Man and he said he sent it to ticketfly with the correct email address which I double checked with him and he did send the right address. The name is Craig Sorensen, email, *****@***.com. How do I get these passes since TicketFly did not send the email to me that they were suppose to send. Scotto said to contact Ticketfly and they must of missed sending out the email. We will be leaving for Burning Man on the **st and need those early access passes to get in the gate for working at out camp.
I need these passes before I leave on Aug ** for Burning Man.
I want the email with the attachment for my early access work passes immediately!
Customer of TicketFly for * year. I expected to get my early access passes as TicketFly was given the information by our camp leader to issue work passes.
I have talked to our camp leader who sent the list of approved persons for early access work passes to TicketFly. He did send the correct email.
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TicketFly

Early access work passes for The Village of Poly Paradise at Burning Man
Customer service issue
Reported by GetHuman-kqwrki
Aug 17th, 2018 - a yr ago
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Timeline
GetHuman-kqwrki started working on this issue
Aug 17th, 2018 2:46am
GetHuman-kqwrki indicated the issue is not fixed yet.
Aug 17th, 2018 2:47am
GetHuman-kqwrki indicated the issue is not fixed yet.
Aug 17th, 2018 4:17am
GetHuman-kqwrki indicated the issue is not fixed yet.
Aug 17th, 2018 4:27am