I unplugged my TV, Tivo, etc from the outlet for a few minutes. When I plugged everyth...

GetHuman1900737's customer service issue with TiVo from January 2019

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Help with my TiVo issue
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The issue in GetHuman1900737's own words
I unplugged my TV, Tivo, etc from the outlet for a few minutes. When I plugged everything back in I received a message on the screen that reads as follows: *"External Storage Missing*The external storage device was not detected. Your Tivo Digital Media Recorder will not operate without it.*Please make sure that the external storage device is turned on and securely connected to the DVR. Then restart the DVR by unplugging it and plugging it back in again."*I have no TV service, this message is constantly on the screen. To the best of my ability I followed the recommendations described above and still unable to have any TV service. *What I need from you is how to fix this situation because I am unable to survive without my Tivo. Please note that I am a senior citizen and need explanations in baby steps. If I need to speak to someone from customer service, please advise me by return e-mail. Thank you so much for your understanding & kindness.
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Customer service issue
Reported by GetHuman1900737
Jan 5th, 2019 - 4 mons ago
I have an issue with TiVo too
Not resolved
Seen by 4 customers so far
Similar issue to 179 others
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GetHuman1900737 started working on this issue
Jan 5th 1:50am