Thunderbird Customer Service Issues

My Thunderbird has been working flawlessly for years without any password changes. However, for the past several months, I have been encountering an issue when trying to sign in. The error message reads: "Sending of password for user [redacted] did not succeed. Mail server inbound.att.net responded: Server error - Please try again later." Despite attempting to retry later and even starting Thunderbird in safe mode, the problem persists. I am unable to locate the option to change my password within the settings. If the password is indeed the issue, I'm at a loss for how to resolve it. It's frustrating to have such a reliable program suddenly become nonfunctional after all this time. I would greatly appreciate any specific, step-by-step guidance to address this matter. Thank you for your help.

Recently, Thunderbird started re-downloading emails from the provider's server unexpectedly. Deleting the popstate.dat file was recommended to fix a possible corruption issue. Unfortunately, this did not resolve the problem, and now no new emails are downloading, although outgoing emails are working fine. Despite trying different self-help suggestions, the current issue persists - upon Thunderbird startup or when trying to "Get messages," I receive a "connection to server mail-server.cfl.rr.com timed out" error. The POP3 and SMTP settings are correct and unchanged from when everything was functioning properly. I have verified that passwords are updated and match across accounts. Email access is not a problem when logging directly into the provider's website. I am unsure of what steps to take next to rectify this situation.

Since the recent Microsoft update on December 3, [redacted], I have been unable to load my emails into Thunderbird. The only apparent change is the update. The error message I receive is related to the security certificate of the email site. Even after attempting to approve the security certificate override, my emails still do not load as expected. I would appreciate any assistance with resolving this issue. Thank you.

I am an AT&T internet customer. Recently, they asked me to update my username from my name to my email address. Since making this change, I am unable to access Thunderbird. I keep getting an error stating "sending of password did not succeed." The message mentions a server error from inbound.att.net. I enjoy using Thunderbird for emails and would appreciate any assistance in resolving this issue.

I recently completed a clean install on my desktop computer. I have been a long-time user of Thunderbird for my internet services, which were previously with Knology, now changed to WOW for over 20 years. Recently, WOW made changes to their server details which caused Thunderbird to require more detailed information for the connection. Despite receiving the latest server information from WOW and inputting it into Thunderbird multiple times, it has not been accepted. I have experience building over 10 computers and installing Thunderbird without any issues like this before. Thunderbird is now requesting a password, and I have tried both my old Knology password and my current WOW password without success. I am seeking assistance to resolve this Thunderbird connection issue before considering switching to Google. Apart from this Thunderbird issue, my computer is functioning well with internet access to websites and a VOIP phone service.

I recently performed a clean install on my desktop computer and have been a long-time user of Thunderbird as my email client. I've been with my internet service provider Knology, which transitioned to WOW some years back. Recently, WOW changed the identity of their server, leading Thunderbird to now request more detailed information to connect to the internet provider. Despite obtaining the latest server details from WOW and entering them into Thunderbird, I have tried this process multiple times to no avail. Thunderbird is now prompting me for a password, and attempts with both my previous Knology and current WOW passwords have been unsuccessful. This issue is unique to me, as I have installed Thunderbird on many computers without encountering such difficulties. I am seeking assistance in establishing a successful connection with Thunderbird to avoid resorting to Google's services. My computer functions well otherwise, allowing web browsing and VOIP phone usage without any issues. I had a successful Thunderbird connection just yesterday with minimal effort, hence the frustration over the sudden complications.

After updating Thunderbird to version 78.7.1, I'm facing difficulty accessing my ISP's server. Despite inputting all settings during setup and confirming the information with my ISP, I receive an error message stating, "Unable to log in at server. Probably wrong configuration, username, or password." I've verified my email address and password with my ISP and can access webmail on their site but not through the set-up server in Thunderbird. Any assistance with this issue would be greatly appreciated.

After updating Thunderbird to version **.*.*, I am experiencing difficulty accessing my ISP's server. Even after entering all my information during the setup process, it recognizes all my settings on the given server. However, when I click DONE to connect to the server, an error message pops up saying, "Unable to log in at server. Probably wrong configuration, username or password." I have already contacted my ISP, and they verified that the information inputted in the 'Set Up Your Existing Email Address' section is accurate, including my email address and password. While I can access my webmail through my ISP's website, I am unable to log in to the server I attempted to set up in Thunderbird. It would be helpful if Thunderbird adjusted their support information to align with the setup process outlined on their support webpage.

I have been using Thunderbird to manage my emails, with no issues until last week. It's important to note that my emails are through AOL.com, now owned by Verizon. Last week, I started receiving a password error that persisted even after changing my password on AOL and updating it in Thunderbird. I compared the settings of the problematic email account, [redacted], with another working account, [redacted], and found them to be identical.

I encountered an error when setting up my email account. The message displayed was as follows: "Error Creating Account. Ex= Programming bug. Assertion failed, see Log.. Stack.Exception@resource:///modules /accountcreation/AccountCreationUtilsjsm:[redacted]:3 NotReached@resource:///modules/accountcreation /AccountCreationUtilsjsm:[redacted]:13 assert@resource:///modules/accountcreation /AccountCreationUtilsjsm:31:11 needed@chrome://messenger/content/accountcreation /accountSetupjs: [redacted]:11 open@chrome://messenger /content/accountcreation/accountSetupjs:[redacted]:23 onCreate@chrome://messenger/content/accountcreation /accountSetupjs:[redacted]:30 onclick@aboutaccountsetup:1:15" I require assistance from Thunderbird to resolve this issue promptly or I may need to seek alternative options. Thank you.

When I click on the Mozilla and Firefox desktop icons, the "Set Up Your Existing Email Address" page appears. I input my name as Stanley J. Solomon, my email address as [redacted], and my password from my Amazon account. After clicking Continue, an Account Setup page appears displaying my details, including the configuration found in the Mozilla ISP database. The page shows the IMAP option selected with the incoming and outgoing server settings. Despite Thunderbird appearing to accept the settings, upon clicking Done, a yellow bar indicates the configuration could not be verified. I tried selecting different protocols like POP3 and Exchange/Office [redacted], but the issue persisted without connecting to my Microsoft account. Thunderbird's server selection seems to be the root of the problem. I previously used Outlook Express with a complex filing system and wonder if the Fil... program can replicate it effectively.

I suspect that an employee accessed my laptop through TeamViewer, altered the date and time settings to December 16, [redacted], sent an email from my account, deleted it from Sent, then corrected the date/time and logged out. Despite this, there are four email draft copies, one minute apart, in my Drafts Folder. I find this peculiar. The email printed for a Ministry of Labour claim shows irregular use of quotation marks in the recipient's address, such as "Matt Nelson

Reported by GetHuman6835248 on الثلاثاء ٢٣ نوفمبر ٢٠٢١ ١١:٢٩