My problem is that my e-mail account *****@***.com (under *****@***.com) , using Thunde...

GetHuman-ashdownj's customer service issue with Thunderbird from October 2020

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The issue in GetHuman-ashdownj's own words
My problem is that my e-mail account *****@***.com (under *****@***.com) , using Thunderbird, was hacked about July **, ****. Hacker transferred my e-mail messages to his own (president of *****@***.com) and then gained access to my facebook account and requested $***.** gift certificates from my contacts. Sask tel cancelled this transfer to someone else, I contacted Just Answer and with their help finally got my Facebook back and changed that password. I had also changed my e-mail passwords as soon as I discovered that I was hacked, but the hacker seemed to also have access, but at least I also could.*My e-mail accounts show messages from me as coming from ****.***.*.****(xplr-***-***-***-**.xplornet.com***.***.***.**** (may be forged) I send a message to me from me.**My facebook shows me as active in various places in Alberta (Edson, SpruceGrove, Trochu, Stettler) once in Manitoba but never in Saskatchewan where I live,getting my signal from the QuAppelle tower..Now, my facebook IP address is just the **.***.***.*** (no indication of my IP ***.) and that belongs to President of Bordy** as far as I can tell, not me.*I have changed my passwords a number of times.*I would like to know if this intruder is still in my Thundebird and Firefox systems and if so how do I clear him out!!*I have been using Sasktel Web mail to send e-mail message out, and that seems to be clear.*Thanks for any advice or help you can offer. I have been in contact with, my computer tech, Sasktel, Xplornet, Facebook, and Fort Qu'Appelle RCMP.*John Ashdown, ***-***-**** or ***-***-**** cell

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Thunderbird

Customer service issue
Reported by GetHuman-ashdownj
Oct 3rd, 2020 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 116 others
0 customers following this

Timeline

GetHuman-ashdownj started working on this issue
Oct 3rd, 2020 1:49am
GetHuman-ashdownj indicated the issue is not fixed yet.
Oct 3rd, 2020 2:07pm
GetHuman-ashdownj indicated the issue is not fixed yet.
Oct 3rd, 2020 3:17pm
GetHuman-ashdownj indicated the issue is not fixed yet.
Oct 5th, 2020 2:17pm

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