Popup kept asking for my password then all email service froze. Tried resetting via ac...

GetHuman-mmsulliv's customer service issue with Thunderbird from January 2019

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The issue in GetHuman-mmsulliv's own words
Popup kept asking for my password then all email service froze. Tried resetting via account setting. won't take my enties. Called Comcast (my provider) who says there is a problem with connecting Thunderbird to their server. They were able to restart my email on their Xfinity Mail site but ALL MY FILES AND CURRENT MESSAGES in Thunderbird had been deleted. I need my Thunderbird account and content restored ASAP!!!!!
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Thunderbird

Customer service issue
Reported by GetHuman-mmsulliv
Jan 15th, 2019 - 9 mons ago
I have an issue with Thunderbird too
Not resolved
Seen by 2 customers so far
Similar issue to 113 others
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Timeline
GetHuman-mmsulliv started working on this issue
Jan 15th 2:19pm
GetHuman-mmsulliv shared this issue with others over email
Jan 15th 2:30pm