Unable to access my Talktalk emails. The imap taklktalk.net server worked until * days...

GetHuman759414's customer service issue with Thunderbird (Mozilla) from June 2018

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Help with my Thunderbird (Mozilla) issue
Before contacting them, items GetHuman759414 may need:
Account holder name, Account number, Billing address, and Last 4 digits of Social Security number
GetHuman759414's next move: go to the Thunderbird (Mozilla) help center.
Thunderbird (Mozilla) doesn't have a customer phone number that is answered by an agent. Instead, GetHuman759414 will want to follow the link below to head to their help center. We will check on GetHuman759414 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman759414's own words:
Unable to access my Talktalk emails. The imap taklktalk.net server worked until * days ago. Talktalk suggest this is a Thunderbird problem.
I trust that Thunderbird (Mozilla) will make this right and come up with a resolution that is fair.
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Thunderbird (Mozilla)

Customer service issue
Reported by GetHuman759414
Jun 7th, 2018 - 16d ago
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Seen by 1 customer so far
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Timeline
GetHuman759414 started working on this issue
Jun 7th 1:31pm