I signed up for Thumbtack yesterday. I had checked options, one of which was I’m remote...

GetHuman-jpbinves's customer service issue with Thumbtack.com from November 2018

11 views | 442 similar | 0 following
Help with my Thumbtack.com issue
First: share to improve GetHuman-jpbinves's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jpbinves's next move: talk to Thumbtack.com when they open.
Thumbtack.com's call center is closed now. We will send GetHuman-jpbinves a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-jpbinves may need:
Email address on the account, Name on account, and Phone number on the account
The issue in GetHuman-jpbinves's own words
I signed up for Thumbtack yesterday. I had checked options, one of which was I’m remote. People from other states started contacting me. It’s quite obvious that I can’t conduct surveillance in another state thousands of miles away from me but Thumbtack decided to charge me anyway. That IS NOT the way to treat customers. I tried to resolve this this morning but the customer service rep refused to credit my account. That is not a good starting point and if that’s the way Thumbtack is going to treat their customers then I don’t need to work with you. I’ve read the reviews and Thumbtack has already upset other customers. Is that the way you’re going to treat me? I had no idea I would get responses from people out of state and that’s just wrong for you to charge me.

GetHuman-jpbinves did not yet indicate what Thumbtack.com should do to make this right.

How GetHuman-jpbinves fixed the problem

We are waiting for GetHuman-jpbinves to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Thumbtack.com's attention and get better help faster. Tap below to get started.
Having Thumbtack.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jpbinves fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jpbinves
Nov 14th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 442 others
0 customers following this


GetHuman-jpbinves started working on this issue
Nov 14th, 2018 1:22pm