I signed up for Thumbtack yesterday. I had checked options, one of which was I’m remote...

GetHuman-jpbinves's customer service issue with Thumbtack.com from November 2018

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The issue in GetHuman-jpbinves's own words
I signed up for Thumbtack yesterday. I had checked options, one of which was I’m remote. People from other states started contacting me. It’s quite obvious that I can’t conduct surveillance in another state thousands of miles away from me but Thumbtack decided to charge me anyway. That IS NOT the way to treat customers. I tried to resolve this this morning but the customer service rep refused to credit my account. That is not a good starting point and if that’s the way Thumbtack is going to treat their customers then I don’t need to work with you. I’ve read the reviews and Thumbtack has already upset other customers. Is that the way you’re going to treat me? I had no idea I would get responses from people out of state and that’s just wrong for you to charge me.

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Thumbtack.com

Customer service issue
Reported by GetHuman-jpbinves
Nov 14th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 442 others
0 customers following this

Timeline

GetHuman-jpbinves started working on this issue
Nov 14th, 2018 1:22pm