Good evening,* I hired Diane’s Cleaning Service to clean my * bedroom, * bathroom...

GetHuman-tmooney's customer service issue with Thumbtack.com from September 2018

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The issue in GetHuman-tmooney's own words
Good evening,* I hired Diane’s Cleaning Service to clean my * bedroom, * bathroom apartment. I specifically chose her because she stated that she does clean carpets as well as cleaning the baseboards, refrigerator, the oven and the windows and cabinets as well in addition to cleaning for a home with pets. The young man who identified himself as her son asked to use our vacuum cleaner, so I showed him where that and the carpet cleaner were. In the back and forth online conversations with Diana prior to hiring her, she stated that she supplies all of her own supplies, however* she didn’t bring a vacuum cleaner or carpet cleaner, and even though she had a bucket and an organizer with handle, both sides filled with cleaning supplies, she used my white hand towel and my new brown wash cloth to clean my bathroom. The brown wash cloth has bleach stains all over it now. I am disabled. When my husband got home we walked through and saw that one of the bedrooms was never done at all- not even dusted, there were brown smudge marks in my bath tub, some of the walls have dirty fingeprints, the oven and refrigerator were never cleaned and neither were the cabinets, and the carpets were not cleaned. I am so upset over it- how could anyone take advantage of the disabled that way! Her son gave me his cell phone number, so I texted him photos and told him that this situation needs to be rectified, but I never got a response. I don’t know whether I should cancel the check or just what, although I did think of cancelling the check and letting Diane know that she needs to come back and do what she promised, and I would have another check waiting, or letting her know that she needs to refund me for all the areas she skipped. This is the first and last time I will ever use Thumbtack.com for my needs, because I have seen first hand, that persons with disabilites are being swindled. Please help me in this situation. No one should ever take advantage of the disabled this way! This is just so wrong! **Sincerely, **Tara Jacoby

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Thumbtack.com

Customer service issue
Reported by GetHuman-tmooney
Sep 15th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 355 others
0 customers following this
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GetHuman-tmooney started working on this issue
Sep 15th, 2018 11:55pm

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