I recently hired Juan, recommended by you, to clean my tile roof. After he applied th...

GetHuman721903's customer service issue with Thumbtack.com from June 2018

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The issue in GetHuman721903's own words
I recently hired Juan, recommended by you, to clean my tile roof. After he applied the chemicals to the roof, he informed me that he would let the rain wash it off for best results. After waiting two weeks for rain, I called him and Tricia, his wife, informed me that the washing off of the chemicals was extra, which they never told me, I expected the roof to be treated and washed off by Juan. I checked other companies and the washing off is included. Who ever heard of letting the rain wash it off? After countless of complaints he says he came and resprayed the chemicals, I was not home to confirm this, the roof edges are still back with mildew and he is now not answering my e-mails. I need to write an un-favorable report for this company and try and take them to small claims court or report them to BBB. I wil wait for your reply to this email. Please reply to: *****@***.com
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Thumbtack.com

Customer service issue
Reported by GetHuman721903
Jun 9th, 2018 - a yr ago
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Timeline
GetHuman721903 started working on this issue
Jun 9th, 2018 1:10am
GetHuman721903 indicated the issue is not fixed yet.
Jun 11th, 2018 1:10am
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Jun 11th, 2018 1:36am
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Jun 11th, 2018 1:39am
GetHuman721903 indicated the issue is not fixed yet.
Jun 12th, 2018 12:45pm