I just spent ** minutes on hold waiting for a technician to help me with an issue and w...

GetHuman-pfnovick's Complaint issue with Thule from May 2020

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The issue in GetHuman-pfnovick's own words
I just spent ** minutes on hold waiting for a technician to help me with an issue and when I finally got him I asked him about getting a clip for my thule bike rack and he said "send me a photo of the rack." I asked a further question and he hung up on me. He was "uninterested" on the phone with me and it was clear from his voice he wanted to move on to the next customer. I need a clip that attaches to the trunk. That's all. The clip came off the wire that holds the top left side of the rack to my hatchback trunk door. On the end of the wire is a round metal ball that the clip attaches to. The clip is about * inch wide. I'm guessing your clips are standard sizes. If I could just order a clip, I could insert the ball into the clip and use the wire to attach my rack to the back of my hatchback. Can you help? I paid $**** for your rack and because the clip fell off, I have to jerry rig the rack with a rope.

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Thule

Complaint issue
Reported by GetHuman-pfnovick
May 20th, 2020 - 3 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 34 others
0 customers following this

Timeline

GetHuman-pfnovick started working on this issue
May 20th, 2020 5:15pm
GetHuman-pfnovick indicated the issue is not fixed yet.
May 20th, 2020 5:17pm
GetHuman-pfnovick indicated the issue is not fixed yet.
May 20th, 2020 5:17pm
GetHuman-pfnovick indicated the issue is not fixed yet.
May 20th, 2020 5:17pm