I bought a used car with a Thule roof rack which I would like to remove. I figured out...

GetHuman-marylyns's customer service issue with Thule from June 2018

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I bought a used car with a Thule roof rack which I would like to remove. I figured out how to get one of the end caps off but no further. There is no model number but inside the cap there is product ********. There is also the number ********** and finally these two lines:*******PA*GF*****Does any of this help you identify what model I have? And if so, could you send me instructions on how to remove it? I just purchased the change key which your site said was necessary so I’ll have that in a few days. **I will be grateful for whatever help you can give me. **Mary Lynne Simpson
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Thule

Customer service issue
Reported by GetHuman-marylyns
Jun 11th, 2018 - 9 mons ago
I have an issue with Thule too
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Seen by 8 customers so far
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Timeline
GetHuman-marylyns started working on this issue
Jun 11th, 2018 9:32pm
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Jun 11th, 2018 9:32pm
GetHuman-marylyns confirmed the issue is fixed. Hooray!
Jun 13th, 2018 1:50pm