RE order *********. The roof racks were shipped but the Part ***P was on back order. I...

GetHuman-marcustc's customer service issue with Thule from June 2018

224 similar
0 following
Help with my Thule issue
First: share to improve GetHuman-marcustc's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-marcustc's next move: talk to Thule when they open.
Thule's call center is closed now. We will send GetHuman-marcustc a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-marcustc may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-marcustc's own words
RE order *********. The roof racks were shipped but the Part ***P was on back order. It was supposed to ship in early May. It did not. Late May I found this part would be in at REI and cancelled this part of the order. I finally got the ***P but much to my dismay it will not work with my bike (RANS Stratus XP). I called Thule and explained the problem but tech support said they had no fix and that I should return my order. I need to return the roof racks to Thule and will return the ***P to REI. Please provide an RMA and address to get this done.
GetHuman-marcustc did not yet indicate what Thule should do to make this right.
I have an issue with Thule too
How GetHuman-marcustc fixed the problem
We are waiting for GetHuman-marcustc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Thule's attention and get better help faster. Tap below to get started.
Having Thule issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Thule email you?
This email address isn't valid
Follow this issue
See how GetHuman-marcustc fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-marcustc
Jun 11th, 2018 - 9 mons ago
I have an issue with Thule too
Not resolved
Seen by 3 customers so far
Similar issue to 224 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-marcustc started working on this issue
Jun 11th, 2018 1:03pm