on **********, I placed an order (**********) which was shipped in * separate packages...

GetHuman-tidree's customer service issue with Thrive Market from January 2019

3 views
 | 
109 similar
 | 
0 following
Help with my Thrive Market issue
GetHuman-tidree's next move: try the Thrive Market help center.
Thrive Market doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tidree will want to follow the link below to head to their help center. We will check on GetHuman-tidree later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-tidree may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-tidree's own words
on **********, I placed an order (**********) which was shipped in * separate packages. The first package was delivered on Friday, January ** with no problem, while the second one was to be delivered on January **. When it didn't arrive, I started tracking it down. Since then, the tracking kept saying: On its way.*It finally came today, January **. First, it didn't arrive in the usual Thrive Market Box. Second, even before opening the box, I observed that the label seemed to have been removed from another box and placed with clear tape on the new box (different from the usual Thrive Market Box). I immediately knew that something was amiss. The items were just thrown in the box, without the usual brown papers covering the items (with a lot of them missing). Some, like the facial tissues boxes were open and wet. I've taken pictures which can be sent to you upon request. I'm so disappointed. Nothing like that ever happened to my orders. I'm even afraid to use any of the products that came in, since they apparently had been tampered with. Even the sheet with the item description listed, did not come in the box. Totally unacceptable. I'm pretty sure that whatever happened to my order must have happened in transit. Maybe you should take it up with UPS in order to ensure that it never happened again.*I would like a replacement of my order. If need be, I will return the items to Thrive Market. I don't feel comfortable using anything in that box. Thank you.
GetHuman-tidree did not yet indicate what Thrive Market should do to make this right.
I have an issue with Thrive Market too
How GetHuman-tidree fixed the problem
We are waiting for GetHuman-tidree to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Thrive Market's attention and get better help faster. Tap below to get started.
Having Thrive Market issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-tidree fixes it.
This email address isn't valid

Thrive Market

Customer service issue
Reported by GetHuman-tidree
Jan 16th, 2019 - 9 mons ago
I have an issue with Thrive Market too
Not resolved
Seen by 3 customers so far
Similar issue to 109 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-tidree started working on this issue
Jan 16th 12:55am
GetHuman-tidree shared this issue with others over email
Jan 16th 12:57am