On May **, **** after * *** hours in line wwe finally get to the desk. The rep asked if...

GetHuman6207416's Overcharge/Strange charge issue with Thrifty Car Rental from June 2021

Help with my Thrifty Car Rental issue
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Before contacting them, items GetHuman6207416 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman6207416's own words
On May **, **** after * *** hours in line wwe finally get to the desk. The rep asked if we want the toll pass registered with to use. We said yes…and then on June **, **** we get a charge of $***. **. Toll amount $**.** Administrative fee $**.***We told the rep to add the toll reader which he said he would, I can’t remember exactly what the fee was. Approximately $**.** to $**.***Again we waited * *** hours to get to the desk so I know what we told him. If it wasn’t added to our initial billing I can understand adding that fee but not $***.**.*We were very patient dealing with the long wait but for your rep to have made this mistake is ridiculous. I am guessing he was overworked at that point. We had to wait in the Thrifty line then take our contact over to another rental place in order to get our car. *Contract Agreement * **********Contact me and i will gladly pay the the daily charge. *Kelly Gleason

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Thrifty Car Rental

Overcharge/Strange charge issue
Reported by GetHuman6207416
Jun 16th, 2021 - a month ago
Not resolved
Seen by 7 customers so far
Similar issue to 156 others
0 customers following this

Timeline

GetHuman6207416 started working on this issue
Jun 16th 3:50pm

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