I went to return my rental vehicle at Thrifty at Detroit Wayne and the female attendant...
GetHuman1193948's customer service issue with Thrifty Car Rental from September 2018
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The issue in GetHuman1193948's own words
I went to return my rental vehicle at Thrifty at Detroit Wayne and the female attendant took her scan gun and checked our vehicle. She inspected and then provided me with a bill. I explained to her I wanted to pay direct rather than use the credit card if mine I had used to book the rental. She said that she had already billed my credit card. I explained I wanted to pay cash and she said that I could go in to do same and at this point fudnit ask for the keys. I had expected to return to the vehicle as my girlfriend was waiting for me there. While I was paying my girlfriend came into the counter and said that the driver fir the shuttle was going to wait til I had paid and they they had loaded out luggage. It was not my plan but I did say to the agent at the desk that I would pay and that the driver was waiting. She did the transaction but did not ask for keys and as I was being asked to hurry to get on the shuttle this was not it immediate thought. I got to the airport and went through the gate only to discover the key. As the flight was to leave soon I could not go out and looked at an alternate plan to return I approached the Detroit police that were in the airport to PLEASE assist me to rerun but they refused. I called Thrifty and spoke with an agent who couldn’t assist as she needed to send me to Roafside assistance. I spoke with roadside and he was helpful to a point but did state that I would be charged a $ *** fee for same if it was not returned in overnight delivery. I explained my plight as well the fact I was stuck and he didnote it on the file. He also explained the call was recorded. I am at a loss at this point that nobody was able to assist and I explained I would return as soon as I arrived in Winnipeg but I wouldn’t get in until midnight and therefore could not get it back overnight. This has been extremely stressful and I am going to send the keys in the smoncei am able to acccess overnight delivery but it has not been al pleasant experience. Call please in the am st***-***-****
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