Account No. ********** *Hello I am being chased for payments on a closed account,*I inf...

GetHuman5479752's Overcharge/Strange charge issue with Three Mobile from November 2020

Help with my Three Mobile issue
Before contacting them, items GetHuman5479752 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman5479752's own words
Account No. ********** *Hello I am being chased for payments on a closed account,*I informed Three in August that I would not be renewing the contract, via their online contact system, which was acknowledged by them.*They offered to convert to a * month rolling contract which I didn't want, so I stopped using the SIM and removed it immediately.*The payment on **th September was allowed through and then I cancelled the direct Debit.**The ** month contract has ended, I did not take up the monthly rolling contract and I have not used the service for three months, but I am now being chased for payments.**How do I get them to stop?**------------------------------------------------------------------------------------------------------------------------------------------*I found the email address of their CFO on line and mailed him directly with my problem. They replied promptly with a Case number and a promise to call me back within * days and sort it out. I await their response.

GetHuman5479752 did not yet indicate what Three Mobile should do to make this right.

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How Do I Recover My Account Access with Three Mobile?How Do I Track My Three Mobile Order?How Do I Pay My Three Mobile Bill?How Do I Cancel My Three Mobile Contract?
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Three Mobile

Overcharge/Strange charge issue
Reported by GetHuman5479752
Nov 20th, 2020 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 453 others
0 customers following this

Timeline

GetHuman5479752 started working on this issue
Nov 20th, 2020 3:57pm
GetHuman5479752 shared this issue with others over email
Nov 24th, 2020 10:43am