Hi, I've tried to register my Three sim online but it says it is already registered. T...

GetHuman4861143's customer service issue with Three Mobile from May 2020

Help with my Three Mobile issue
The issue in GetHuman4861143's own words
Hi, I've tried to register my Three sim online but it says it is already registered. The Three number is *********** & the sim number is *******************. I bought this sim card to go in my Jaguar F Pace as the previous one had run out. I entered my phone number at log in and clicked on "forgot my password", this offered to reset my password which I tried but it kept coming up with this message, here are the following errors.*The number and password you have entered do not match. Please enter it again. This happened after several attempts could you please point me in the right direction to help me progress with opening a my three account.

GetHuman4861143 did not yet indicate what Three Mobile should do to make this right.

How GetHuman4861143 fixed the problem
There is no way to contact Three at the moment and I have a data only sim so I tried it in an old phone in which I downloaded the Three app and entered the phone number, only from that was I able to receive messages from Three about what to do next. I find it very poor customer service that this information was not available on the Three website
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Three Mobile customer problems.
How Do I Recover My Account Access with Three Mobile?How Do I Track My Three Mobile Order?How Do I Pay My Three Mobile Bill?How Do I Cancel My Three Mobile Contract?
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Three Mobile

Customer service issue
Reported by GetHuman4861143
May 23rd, 2020 - 3 years ago
Fixed
GetHuman4861143 shared how to fix
Seen by 4 customers so far
Similar issue to 234 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman4861143 started working on this issue
May 23rd, 2020 12:07pm
GetHuman4861143 confirmed the issue is fixed. Hooray!
May 23rd, 2020 4:59pm

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