My contract ended **********. I am still being charged for my phone in spite of arrangi...

GetHuman-bobbityd's Overcharge/Strange charge issue with Three Mobile from May 2020

Help with my Three Mobile issue
First: share to improve GetHuman-bobbityd's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-bobbityd may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-bobbityd's own words
My contract ended **********. I am still being charged for my phone in spite of arranging to move to a sim only plan @£** a month. On April ** Athisya, on live chat, agreed to process this for me and my bill on May ** would be £** instead of £**. *When I received notification of my bill for May ** it was still £** and I was still stuck on my old plan. I spent a whole afternoon on May ** live chat explaining that my bill was wrong. They admitted that it had not been processed once they checked the transcript of myself and Athisya and kept passing me on to someone else as nobody was able to rectify my bill. Finally Live chat closed. I had wasted a whole afternoon. All I was offered was the sale of another contract. I am happy to pay £** that was agreed but not the £** of my old plan that Athisya was supposed to cancel on April **. I want someone to tell me who has the authority to rectify my bill. Please do not direct me to live chat. All they can do is sell me another plan and I do not want to get tied into another contract with *. I despair of anyone actually doing something more than apologizing.

GetHuman-bobbityd did not yet indicate what Three Mobile should do to make this right.

How GetHuman-bobbityd fixed the problem

We are waiting for GetHuman-bobbityd to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Three Mobile customer problems.
How Do I Recover My Account Access with Three Mobile?How Do I Track My Three Mobile Order?How Do I Pay My Three Mobile Bill?How Do I Cancel My Three Mobile Contract?
Do you have a customer issue as well?
We can help you get Three Mobile's attention and get better help faster. Tap below to get started.
Having Three Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Three Mobile

Overcharge/Strange charge issue
Reported by GetHuman-bobbityd
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 231 others
0 customers following this

Timeline

GetHuman-bobbityd started working on this issue
May 23rd, 2020 10:55am

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers