Order **********Item ********* has a tears around the zipper.**Also item * ********, or...

GetHuman3763650's customer service issue with ThredUp from October 2019

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The issue in GetHuman3763650's own words
Order **********Item ********* has a tears around the zipper.**Also item * ********, orange long sleeve T-shirt is labeled a medium but fits like an extra small. It says it’s nonreturnable, but I just purchased In this order a dress of the same brand, Threads * Thought, in a size medium and it fits perfectly.*This is the second purchase in a row that I have had issues with items being sent that were mislabeled, defected, and shrunk. I really do not prefer to have $** or more in store credit because I’m leery at the moment of making future purchases. Is there anyway they can be credited to my original payment without having to pay my own shipping to return these items? I sent an email Thursday the **th and have not had a response. I will be leaving in less than five days for a month and would like to resolve this before I leave. Many thanks! *Gratefully, *Sherry Watson

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Customer service issue
Reported by GetHuman3763650
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 979 others
0 customers following this

Timeline

GetHuman3763650 started working on this issue
Oct 14th, 2019 5:12pm
GetHuman3763650 indicated the issue is not fixed yet.
Oct 14th, 2019 9:33pm
GetHuman3763650 shared this issue with friends on Facebook
Oct 14th, 2019 9:33pm
GetHuman3763650 indicated the issue is not fixed yet.
Oct 17th, 2019 5:47pm