What can I do to ensure that I receive my packages?**I never received my packages with...

GetHuman1633620's customer service issue with ThredUp from November 2018

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The issue in GetHuman1633620's own words
What can I do to ensure that I receive my packages?**I never received my packages with the numbers ******************** and ********************, although they are marked as "delivered" by USPS. The USPS notes sat that the packages were "Delivered, In*At Mailbox," and because it was not in my mailbox, I believe it was left in an insecure location near my mailbox at a time when my apartment's office was closed. I have been in contact with FedEx and USPS to find the packages or have them replaced or refunded--I have also submitted a Missing Mail search request and changed my destination address on the bundled package to my work address.**I'm feeling especially frustrated because I bought the bundle to replace the clothes I never received, while looking into the missing package. The discounts after the fact were like salt in a wound. Please let me know if there is anything that can be done regarding or future orders.
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Customer service issue
Reported by GetHuman1633620
Nov 27th, 2018 - 9 mons ago
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GetHuman1633620 started working on this issue
Nov 27th, 2018 1:08am