HELP!! PLEASE!!

GetHuman-cjandj's customer service issue with ThredUp from July 2018

35 views | 140 similar | 0 following
Help with my ThredUp issue
GetHuman-cjandj's next move: try the ThredUp help center.
ThredUp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cjandj will want to follow the link below to head to their help center. We will check on GetHuman-cjandj later to make sure it's all set or try to help escalate.
ThredUp Help Center
The issue in GetHuman-cjandj's own words
Get a free return label for store credit ... I have tried to receive a free return policy form label. I need to return some things because they are too large. I definitely want the store credit, as I have ordered several things with you. The button in front of ththat form choice does not work. I have an I-Pad with an iOS MOBILE OPERATING SYSTEM. Could you possibly do this by e-mail? Thank you so much for your help!
I have tried to do this for *days! Someone else also tried for me , also.
Send me a return policy form so I may order some other things.
For about a year.
I've tried several different ways to get to the label with no success. Extremely frustrating. If I cannot get this form and label I will not shop at thread*UP again.
I have an issue with ThredUp too
How GetHuman-cjandj fixed the problem

We are waiting for GetHuman-cjandj to fix the problem and share the solution with the rest of us customers.

Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
return item received and Thredup warehouse doid not accept, now returning to meOn my return, the free mailing label was not produced. It should be part of the p...Want to return an item purchased. I've indicated item on return web form but labe...I am returning items and the return says "generating label." It is hyperlinked bu...I have a return but do not have a printer to print the labelCan't print the return label.*It says generating label but nothing is happening.
Do you have a customer issue as well?
We can help you get ThredUp's attention and get better help faster. Tap below to get started.
Having ThredUp issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-cjandj fixes it.
This email address isn't valid

ThredUp

I-Pad iOS mobile operating system
Customer service issue
Reported by GetHuman-cjandj
Jul 7th, 2018 - 5 years ago
I have an issue with ThredUp too
Fixed
Seen by 35 customers so far
Similar issue to 140 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-cjandj started working on this issue
Jul 7th, 2018 1:04am
GetHuman-cjandj indicated the issue is not fixed yet.
Jul 7th, 2018 2:40am
GetHuman-cjandj confirmed the issue is fixed. Hooray!
Jul 10th, 2018 2:07am