HI, I want to return some items but I can not log onto your web site. When I try to re...

GetHuman-vhenell's customer service issue with ThredUp from June 2018

Help with my ThredUp issue
HI, I want to return some items but I can not log onto your web site. When I try to reset my p***word I get a message that is of no help. *site says it is not available.
I trust that ThredUp will make this right and come up with a resolution that is fair.
Help with my ThredUp issue
How GetHuman-vhenell fixed the problem:
After not being able log onto their web site and no return calls from their customer service I placed a claim with charge card company that I used. I again tried to get a return form issued after several days of trying I finally was able to get on their site and fill out a return form. I paid the return freight myself and ThredUp issued a credit for the returned items quickly. I must say their web page is not very friendly, especially for older citizens. The jury is still out as to whether or not I will purchase from them again.
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ThredUp

Customer service issue
Reported by GetHuman-vhenell
Jun 25th, 2018 - 2 mons ago
I have an issue with ThredUp too
Fixed
GetHuman-vhenell shared how to fix
Seen by 7 customers so far
Similar issue to 120 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-vhenell started working on this issue
Jun 25th 8:07pm
GetHuman-vhenell indicated the issue is not fixed yet.
Jun 25th 9:24pm
GetHuman-vhenell indicated the issue is not fixed yet.
Jun 26th 9:31pm
GetHuman-vhenell indicated the issue is not fixed yet.
Jun 26th 9:40pm
GetHuman-vhenell confirmed the issue is fixed. Hooray!
Jul 3rd 6:53pm