HI, I want to return some items but I can not log onto your web site. When I try to re...
GetHuman-vhenell's customer service issue with ThredUp from June 2018
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The issue in GetHuman-vhenell's own words
HI, I want to return some items but I can not log onto your web site. When I try to reset my password I get a message that is of no help. *site says it is not available.
GetHuman-vhenell did not yet indicate what ThredUp should do to make this right.
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How GetHuman-vhenell fixed the problem
After not being able log onto their web site and no return calls from their customer service I placed a claim with charge card company that I used. I again tried to get a return form issued after several days of trying I finally was able to get on their site and fill out a return form. I paid the return freight myself and ThredUp issued a credit for the returned items quickly. I must say their web page is not very friendly, especially for older citizens. The jury is still out as to whether or not I will purchase from them again.
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