When I started filling my cart with * Kate Spade handbags (all for relative's gifts) I was getting a **% discount. When I finished the next morning and pressed the "buy" button, there was no plac

GetHuman763133's customer service issue with ThredUp from June 2018

Help with my ThredUp issue
I ordered five Kate Spade purses yesterday. When I initially started my cart the APPITUP discount promotion applied. Without knowing it-that offer disappeared within ** hours and when I paid for the purses , there was no promotion space to typee APPITUP. My bill was $***-I immediately wrote to them asking them to cancel the order without the promotion--but heard nothing so far. I want my money back and will refuse to pay it on my credit card.
I trust that ThredUp will make this right and come up with a resolution that is fair.
Help with my ThredUp issue
Do you have a customer issue as well?
We can help you get ThredUp's attention and get better help faster. Tap below to get started.
Having ThredUp issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would ThredUp email you?
This email address isn't valid

ThredUp

Customer service issue
Reported by GetHuman763133
Jun 8th, 2018 - 2 mons ago
I have an issue with ThredUp too
Fixed
Seen by 25 customers so far
Similar issue to 636 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman763133 started working on this issue
Jun 8th 2:30pm
GetHuman763133 shared this issue with friends on Facebook
Jun 8th 2:31pm
GetHuman763133 indicated the issue is not fixed yet.
Jun 8th 3:57pm
GetHuman763133 indicated the issue is not fixed yet.
Jun 8th 3:58pm
GetHuman763133 indicated the issue is not fixed yet.
Jun 8th 3:58pm
GetHuman763133 indicated the issue is not fixed yet.
Jun 8th 3:59pm
GetHuman763133 indicated the issue is not fixed yet.
Jun 8th 3:59pm
GetHuman763133 indicated the issue is not fixed yet.
Jun 8th 4:00pm
GetHuman763133 indicated the issue is not fixed yet.
Jun 8th 10:28pm
GetHuman763133 indicated the issue is not fixed yet.
Jun 8th 10:28pm
GetHuman763133 indicated the issue is not fixed yet.
Jun 8th 10:28pm
GetHuman763133 indicated the issue is not fixed yet.
Jun 8th 10:30pm
GetHuman763133 indicated the issue is not fixed yet.
Jun 9th 6:47am
GetHuman763133 indicated the issue is not fixed yet.
Jun 9th 6:47am
GetHuman763133 indicated the issue is not fixed yet.
Jun 9th 6:48am
GetHuman763133 indicated the issue is not fixed yet.
Jun 9th 4:49pm
GetHuman763133 indicated the issue is not fixed yet.
Jun 9th 4:49pm
GetHuman763133 indicated the issue is not fixed yet.
Jun 9th 4:49pm
GetHuman763133 indicated the issue is not fixed yet.
Jun 9th 4:49pm
GetHuman763133 indicated the issue is not fixed yet.
Jun 11th 9:50pm
GetHuman763133 indicated the issue is not fixed yet.
Jun 11th 9:50pm
GetHuman763133 indicated the issue is not fixed yet.
Jun 11th 9:50pm