I am trying to make my first thredup order. Thier website clearly says that they ship t...

GetHuman-crlang's customer service issue with ThredUp from June 2018

Help with my ThredUp issue
The issue in GetHuman-crlang's own words
I am trying to make my first thredup order. Thier website clearly says that they ship to Canada, however, when I enter in my address and method of payment it gives me an error message because I don't have a zip code (I am entering my postal code).**I have tried to pay through Amazon and Paypal and those options don't work either. How does a Canadian order through this site? It's frustrating because they only hold items in your cart for ** hours, so I keep having to go back and find things again or lose items because I am waiting for this issue to be resolved.**I have seen that they ship to Canada 'through Borderlinx. However, Borderlinx's site says they can no longer ship from US addresses anymore. I am wondering if this might be why thredup is not working? If so, how are they accommodating their international clients?**If they can no longer ship internationally because of Borderlinx new issue they should be aware of this and advertise it clearly on their website before people spend hours of time looking for items.**I would like to complete my thredup order.**Thanks.
GetHuman-crlang did not yet indicate what ThredUp should do to make this right.
I have an issue with ThredUp too
How GetHuman-crlang fixed the problem
Using their Facebook page and send them a direct message. They responded within ** hours and I was able to chat with them live. Additionally, through this method they were able to switch my account to an international account which allows me purchase items through this site.
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ThredUp

Customer service issue
Reported by GetHuman-crlang
Jun 4th, 2018 - 6 mons ago
I have an issue with ThredUp too
Fixed
GetHuman-crlang shared how to fix
Seen by 5 customers so far
Similar issue to 619 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-crlang started working on this issue
Jun 4th 8:16pm
GetHuman-crlang indicated the issue is not fixed yet.
Jun 4th 10:27pm
GetHuman-crlang confirmed the issue is fixed. Hooray!
Jun 5th 1:48am
GetHuman-crlang confirmed the issue is fixed. Hooray!
Jun 8th 1:17am