I am trying to make my first thredup order. Thier website clearly says that they ****p...

GetHuman-crlang's customer service issue with ThredUp from June 2018

Help with my ThredUp issue
I am trying to make my first thredup order. Thier website clearly says that they ****p to Canada, however, when I enter in my address and method of payment it gives me an error message because I don't have a zip code (I am entering my postal code).**I have tried to pay through Amazon and Paypal and those options don't work either. How does a Canadian order through this site? It's frustrating because they only hold items in your cart for ** hours, so I keep having to go back and find things again or lose items because I am waiting for this issue to be resolved.**I have seen that they ****p to Canada 'through Borderlinx. However, Borderlinx's site says they can no longer ****p from US addresses anymore. I am wondering if this might be why thredup is not working? If so, how are they accommodating their international clients?**If they can no longer ****p internationally because of Borderlinx new issue they should be aware of this and advertise it clearly on their website before people spend hours of time looking for items.**I would like to complete my thredup order.**Thanks.
I trust that ThredUp will make this right and come up with a resolution that is fair.
Help with my ThredUp issue
How GetHuman-crlang fixed the problem:
Using their Facebook page and send them a direct message. They responded within ** hours and I was able to chat with them live. Additionally, through this method they were able to switch my account to an international account which allows me purchase items through this site.
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ThredUp

Customer service issue
Reported by GetHuman-crlang
Jun 4th, 2018 - 14d ago
I have an issue with ThredUp too
Fixed
GetHuman-crlang shared how to fix
Seen by 5 customers so far
Similar issue to 619 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-crlang started working on this issue
Jun 4th 8:16pm
GetHuman-crlang indicated the issue is not fixed yet.
Jun 4th 10:27pm
GetHuman-crlang confirmed the issue is fixed. Hooray!
Jun 5th 1:48am
GetHuman-crlang confirmed the issue is fixed. Hooray!
Jun 8th 1:17am