You had a pair of pink jeans in the plus size section claiming they were a size **. So...

GetHuman662053's customer service issue with ThredUp from May 2018

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The issue in GetHuman662053's own words
You had a pair of pink jeans in the plus size section claiming they were a size **. So I ordered them. When they arrived they were a size ** in Europe. In the US they are a size **. My issue is, this is your mistake by putting them under the wrong size, but you want to charge me *.** to return them. I should not have to pay for your mistake. I don't want anything extra or more than I paid. I just want to return them for another product or my money back. I am not asking for anything unreasonable. But this was your mistake by advertising them as plus size when they are not. Thank you!
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ThredUp

Customer service issue
Reported by GetHuman662053
May 7th, 2018 - a yr ago
I have an issue with ThredUp too
Not resolved
Seen by 4 customers so far
Similar issue to 689 others
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Timeline
GetHuman662053 started working on this issue
May 7th, 2018 4:02am
GetHuman662053 indicated the issue is not fixed yet.
May 7th, 2018 11:58am