I have been trying to monitor the items that were accepted for resale to see if I would...

GetHuman993028's customer service issue with ThredUp.com from August 2018

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The issue in GetHuman993028's own words
I have been trying to monitor the items that were accepted for resale to see if I would be getting any money for them. One of the items I sent was a Coach handbag. I found it online and at that time it had not yet sold. Yesterday I tried to locate the purse and it is gone. This leads me to believe that it was purchased. My account balance shows $*. **I also found an item that showed I had $*.** as a result of another item that was sold but when I check my account balance, the $*.** does not appear. **Please help me figure out how your selling, then pay out for those purchases actually works. I guess I need some kind of tutorial for how to navigate through the site. **I have no idea which items were accepted for resale. I don't know where the dollar amount shows for the cost of the mailer that I selected. (I upgraded for quicker turnaround.)**Thanks, **Christy Hurst **BAG *: B**GP-GQRQJ
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ThredUp.com

Customer service issue
Reported by GetHuman993028
Aug 14th, 2018 - a yr ago
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GetHuman993028 started working on this issue
Aug 14th, 2018 11:52pm
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Aug 14th, 2018 11:52pm
GetHuman993028 indicated the issue is not fixed yet.
Aug 16th, 2018 4:41am