Find out status of my order. Happy to wait if I knew the order was in progress, but disappointed to never receive a order confirmation or response her or on their site ... I ordered * t-shirts from Earthwatch a few days apart. The two shirts I have not received are Order number *********. I contacted Earthwatch to make sure they were enroute and they could not locate the order.They have sent me to you. I have a screen shot of the order it that helps?
Mail here gets stolen all of the time. I wasn't sure of that had been the case here. If they had a slow-down due to the pandemic, I get that. But to not respond is chicken sh*t.
I wanted a confirmation that the order was in process, and was disappointed not to hear anything given that it had been nearly * weeks later.
I've been a customer of Earthwatch since ****. This makes me less likely to order gear from them.
Contacted Earthwatch and let them know the situation and that this was not reflection on them.