Ordered and received * boxes of the Victor Sinclair Double Shots Churchill Connecticut...

GetHuman-dmenches's Complaint issue with ThompsonCigar.com from August 2020

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The issue in GetHuman-dmenches's own words
Ordered and received * boxes of the Victor Sinclair Double Shots Churchill Connecticut Assorted tubos Sampler (**). In one box * to * glass tubes where shattered.*Why do you not put foam between the tubes? What a mess with all that small shared glass.**I would like a new box shipped out to me or at least a replacement for my lost product.*Customers should not have to clean up due to poor package of product.**order * TC**********Tried to call the customer help line and received no answer, instructed to go online due to covid ****Thank You **David Menches

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ThompsonCigar.com

Complaint issue
Reported by GetHuman-dmenches
Aug 24th, 2020 - 8 months ago
Fixed
Seen by 3 customers so far
Similar issue to 66 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-dmenches started working on this issue
Aug 24th, 2020 4:28pm
GetHuman-dmenches confirmed the issue is fixed. Hooray!
Aug 24th, 2020 11:38pm