New refrigerator had a faulty coupling or during manufacturing they never seated the tu...
GetHuman1440453's customer service issue with Thermador from October 2018
Help with my Thermador issue
Next: our robot will wait on hold for GetHuman1440453 to get a Thermador rep on the line!
Always use the GetHuman Phone tocall Thermador. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1440453's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1440453 may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman1440453's own words
New refrigerator had a faulty coupling or during manufacturing they never seated the tube correctly. This in turn leaked water on and under the new hardwood floor causing the floor to buckle. We have filed the claim (SF-USLL********) and I have called Alexandra Johnson many times leaving messages and no reply what so ever. You need to be supporting your customer base not avoiding them. We have a big say in what our clients pick out for appliances and right know you are not looking good and we will not be putting your name on the list of appliance vendors. I would like status of this claim and quick response. the repair could have been in the thousands if we had to remove the carrara marble counter tops and custom cabinets including the island. We managed to keep the cost down to under $*,***. I would think you would want to jump at this! If you want to make this hard on us then we can go that route.* Thank you for your time.**Chuck White
GetHuman1440453 did not yet indicate what Thermador should do to make this right.
I have an issue with Thermador too
How GetHuman1440453 fixed the problem
We are waiting for GetHuman1440453 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.