New refrigerator had a faulty coupling or during manufacturing they never seated the tu...

GetHuman1440453's customer service issue with Thermador from October 2018

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The issue in GetHuman1440453's own words
New refrigerator had a faulty coupling or during manufacturing they never seated the tube correctly. This in turn leaked water on and under the new hardwood floor causing the floor to buckle. We have filed the claim (SF-USLL********) and I have called Alexandra Johnson many times leaving messages and no reply what so ever. You need to be supporting your customer base not avoiding them. We have a big say in what our clients pick out for appliances and right know you are not looking good and we will not be putting your name on the list of appliance vendors. I would like status of this claim and quick response. the repair could have been in the thousands if we had to remove the carrara marble counter tops and custom cabinets including the island. We managed to keep the cost down to under $*,***. I would think you would want to jump at this! If you want to make this hard on us then we can go that route.* Thank you for your time.**Chuck White
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Customer service issue
Reported by GetHuman1440453
Oct 29th, 2018 - 2 mons ago
I have an issue with Thermador too
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Seen by 1 customer so far
Similar issue to 5 others
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GetHuman1440453 started working on this issue
Oct 29th 3:52pm