The North Face Customer Service

Contact The North Face & solve common issues

Use The North Face's Phone Number

The North Face's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about The North Face. Below you will also find the phone and non-phone-based contact information we've gathered.

The North Face: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for The North Face.
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Click below to show 2 more questions, answers, and complete guides to common The North Face customer support problems.

Contacting The North Face customer support

Below you can compare and contrast the 5 ways to contact The North Face by looking at which ones are the fastest and which ones other customers recommend the most for solving The North Face customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact The North Face across the following channels: Phone, Chat, Email, Facebook, Twitter.

Phone number / contactWaitVotes
888-863-1968
Customer Service
2 mins100
Live Chat at thenorthface.com
Customer Service
3 mins107
tnfsupport@vfc.com
Customer Service
< 2 hrs84
facebook.com/thenorthface
Customer Service
4 mins90
@thenorthface
Customer Service
4 mins88

Recent reasons customers contacted The North Face:

i am working on a vessel wanted to order a strormbreaker tent with the footprints ..i a...
Ordered online on northfaceindiastore.in. The payment was done successfully but the or...
An item I want to purchase on your website says its available yet I cannont add to card
The * way zipper on my wife’s coat does not separate. Both zippers will go up and down...
I've had my North face jester backpack for about * years now. Just a week ago my zipper...
I had sent out my classic borealis bookbag for repair and they ended up sending me the...
My name is Aylin Tepe. I bought a black hooded North face jacket from a store in Ankara...
I bought a Northface Jacket at Gunwharf Quays last year. It needed washing so I checke...
Dear North Face*My names Britta Barnes and I am a sophomore in High School in San Cleme...
I bought ** **** jackets three times on the North Face website and wanted to send them...
Support, I am hoping for some support from your group. I live in Colorado and purchase...
Three weeks ago, I spoke to a person named Eric at North Face. I explained to him that...
I've never received tracking information they get their money I ordered on...

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Does GetHuman work with The North Face?

GetHuman does not work with The North Face's customer support operations, directly or in any other way. GetHuman has no partnership or relation to The North Face at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check The North Face's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting The North Face at a Glance

The North Face has 1 chat option
The North Face has 1 customer email
The North Face has no help forum
The North Face has 1 twitter handle
The North Face has 1 facebook page
Contact information overview

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