Dosssier Voyage: SCLRZJ.*Reference client: *******************.*I replied to an email f...

GetHuman5328783's customer service issue with The Trainline from October 2020

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The issue in GetHuman5328783's own words
Dosssier Voyage: SCLRZJ.*Reference client: *******************.*I replied to an email from SNCF on ********** inviting me to claim a refund for my journey on ********** from St Pancras to Clermont-Ferrand due to it being cancelled because of strikes, train ES-****, billet ********* & train ****, billet *********. *Claim Refund Dossier No: R********. During the course of my reply*claim I was offered the possibility of also claiming the extra cost I incurred due to having to travel by an alternative form of transport. I bought an overnight bus ticket that cost £***.**. SNCF & Eurostar have told me that because I bought the ticket through Trainline & paid you, it is your legal obligation to refund me. I am being very patient as I can quite understand all the problems you have had with Covid following your strikes, but now I am desperate to receive my refund as promised to me in December ****. I look forward to hearing from you, Best wishes, Sarah

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The Trainline

Customer service issue
Reported by GetHuman5328783
Oct 3rd, 2020 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 203 others
0 customers following this

Timeline

GetHuman5328783 started working on this issue
Oct 3rd, 2020 2:58pm