On November *, ****, a sum amounting to ***,**€ has been debited on my account with my...

GetHuman2213163's customer service issue with The Trainline from February 2019

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The issue in GetHuman2213163's own words
On November *, ****, a sum amounting to ***,**€ has been debited on my account with my bank Credit Agricole, as paid with my credit card to Trainline London on November *, ****.Since at the time I had no knowledge of your existence, and have therefore never made any purchase through your Internet site, can you please investigate this matter and let me know what kind of a transaction was made, maybe through a third party carrying another name?**Thank you for giving your attention to this matter at your earliest convenience.
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The Trainline

Customer service issue
Reported by GetHuman2213163
Feb 15th, 2019 - 8 mons ago
I have an issue with The Trainline too
Not resolved
Seen by 4 customers so far
Similar issue to 345 others
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GetHuman2213163 started working on this issue
Feb 15th 12:53pm