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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-kishneva's own words
Hello, My train From Harrogate to York at **.** has been cancelled due to unfortune reason. I’ve got a connection train at **.** from York to London Kings Cross. A very unfriendly member at the Train station in Harrogate has told me that the only way to go to London is via Leeds. **I’m wondering if you can change my ticket from York to London Kings Cross with a new ticket from Leeds to London Kings Cross. **I really need to arrive at London by *pm tonight. *Best regards,*Gergana Kishneva
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